VietJet Air CGK Terminal – Soekarno-Hatta Airport

Have you booked a flight with VietJet Air? That’s good for you because the airline offers affordable ticket fares for all travelers. At VietJet Air CGK Terminal, passengers can expect plenty of services, completely affordable accommodations, and comfortable facilities.

Arriving at the airport is easy, but finding the different service counters can be a daunting task for you. Stick until the end of this page to get a quick overview of all the services, facilities, and terminal information to minimize your efforts and save a lot of your time.

Important Information of VietJet Air at Soekarno-Hatta Airport

It’s better to carry all the information about the Soekarno-Hatta Airport Terminal beforehand so that you don’t have to face issues after arriving at the airport. Once you reach the terminal, you may find multiple counters for various airlines, and you have to visit the right counter to complete the process. If you arrive at the airport for your departing flight, make sure to complete the check-in process as quickly as possible to avoid any delay due to last minute rush to get the boarding pass:

Airport NameSoekarno-Hatta Airport
Airport AddressPajang, Tangerang City, Banten, Indonesia
Arrivals & Departures TerminalTerminal 2F
Airport CodeCGK
Working Hours24 hours

Departures at Terminal 2F

After visiting the Soekarno-Hatta Airport, VietJet Air passengers will get a number of terminal options for their departure flight. Visit VietJet Air CGK Terminal 2F and complete the check-in process if not yet done. After completing it, the check-in counter staff will provide you with the boarding pass. Then, you can head to the departure gates of the terminal. In the meantime, if you want to explore the terminal, you can visit any of the shops and outlets available, buy something from the gift shops, have some great food, or order your favorite coffee. 

Arrivals Terminal 2F

VietJet Air offers smooth arrivals at Soekarno-Hatta Airport, and passengers can easily find the baggage claim area on Terminal 2F and collect their luggage. Soekarno-Hatta Airport offers an easy exit for all travelers arriving at the airport, from where they can book a cab, shuttle bus, or any other ground transportation facility.

Soekarno-Hatta Airport Map Location

Ground Transportation at Soekarno-Hatta Airport!

If you are already at the (Soekarno-Hatta Airport), you can find some of the best options for transportation within the terminal or outside the airport. These transportation facilities include shuttle bus service, cabs, rideshare taxis, rental cars, etc. You can opt for the best available option according to your budget or comfort. However, all these facilities may charge you a different amount depending on the type of facility, duration, and destination place selected. 

Soekarno-Hatta Airport Parking Facility

Passengers traveling to the Soekarno-Hatta Airport driving their own vehicle, will get a dedicated parking facility. Travelers can park their vehicles as per their needs. Whether you are looking for short-term or long-term parking, Soekarno-Hatta Airport has got you covered. You can park your vehicle with complete safety and security and travel stress-free anywhere in the world. Depending on the type of parking, the charges will be applicable.

Services & Amenities Offered by VietJet Air at CGK Airport Terminal

Whether you are a first time traveler or traveling frequently, VietJet Air offers exceptional services to all the passengers irrespective of the cabin fare selected. Once you reach the airport, head to the VietJet Air Airport Terminal, where you can easily find all the service counters, including booking, cancellation, check-in counters, inquiry desks, lost & found counters, etc. Keeping all the essential information with you during the entire journey, you can tackle any unwanted stressful surprises:

  • Baggage Drop
  • Security Checkpoints
  • ATMs
  • Family Restrooms
  • Retail Shops and Stores
  • Wifi and Internet Access
  • Wheelchair Assistance
  • Car Rental Companies
  • Designated Parking Areas
  • Cancellations and Refunds
  • Check-in Counters
  • Information Desks
  • Luggage Carts
  • Duty-free Shops
  • Boarding or Departure Gates
  • Charging Stations/Outlets
  • Children’s Play Areas
  • Inter-terminal Transportation
  • Customs and Immigration
  • Self-service Kiosk Machines
  • Ticketing Counters
  • Lost and Found Desk
  • VIP Lounges
  • Food and Beverage Outlets
  • Flight Information Displays
  • Emergency/Medical Services
  • Public Transport Information
  • Baggage Claim Areas
  • Ticketing Counters
  • Seat Upgradation Options
  • Reserve a Flight!

Have you not yet booked a VietJet Air flight? No problem! VietJet Air booking and reservation counters at the Soekarno-Hatta Airport Terminal are the best place to fix this issue. You can directly visit any reservation counter and ask the agent to book a flight on your behalf. Provide all the required information, pay the applicable charge, and you are good to go. 

  • Planning to Cancel the Flight!

Not all airlines offer easy cancellations to passengers. However, this is not the issue with VietJet Air. The airline offers a risk-free cancellation policy to all travelers, under which you can cancel a flight within 24 hours of making a reservation and at least 7 days prior to the scheduled flight departure. In addition, the airline may consider last-minute cancellations if there is an emergency. For more detailed information, you can connect with any of the inquiry desk staff to help you resolve all your doubts. 

  • Collect Your Boarding Pass!

After completing the check-in forms at any VietJet Air check-in counter, you can get your boarding pass. Once you reach the Soekarno-Hatta Airport Terminal, you can easily find the check-in counters and request the agent to provide you with the boarding pass. If you are facing any difficulty finding the desks, the ground staff will always be there to guide you. 

  • Missing Luggage!

Finding your missing luggage is no longer a daunting task. Whenever you find that any of your bags are missing, immediately move towards the lost and found counter available at the VietJet Air Airport Terminal and file a complaint regarding the issue. As soon as you inform the airline’s staff, the agent will take quick action to find the belongings and update you once they are found.

  • Collect Your Luggage After Arrival!

After your hassle-free arrival at the airport, you can head to the VietJet Air baggage claim facility at the Soekarno-Hatta Airport and collect all your stuff from there. You can quickly find the exit from the arrival terminal and wait for your pickup cab in the pickup waiting area. If your taxi takes time to reach the airport, you can visit any of the cafes or restaurants available in the arrivals area of the terminal. 

  • Special Assistance Request!

Traveling with a patient with a serious medical condition? No worries! VietJet Air offers a dedicated special assistance facility to all passengers with a disability. The airline recommends passengers place a request for additional assistance in advance so that they can make all the necessary arrangements before the day of departure. If you place a request with a list of things you need at the time of arrival, you can arrive at the airport without any stress. The airline staff will be available with all the requested items that include, wheelchair, complete medication, priority boarding facility, etc. 

In the End!

VietJet Air Airport Terminal offers hassle-free public transportation to travelers so that they can transfer to or from the airport to any desired destination. The Soekarno-Hatta Airport Terminal has all the facilities available that you may require to make your journey entirely stress-free. Keeping this in mind, reaching out to the authorities at the same time will help you fix your issue quickly.

People Also Asked!

Is VietJet Air Terminal 1, 2 or 3 at Soekarno-Hatta Airport?

VietJet Air uses Terminal 2F for all its departing flights under the Soekarno-Hatta Airport.

Where does VietJet Air fly out of the CGK?

VietJet Air flights depart from Terminal 2F at Soekarno-Hatta Airport.

What terminal at the Soekarno-Hatta Airport is used for VietJet Air Check-in?

Passengers can visit Terminal 2F to get all the VietJet Air check-in counters in a single place.

Does VietJet Air offer a pet travel facility at the Soekarno-Hatta Airport?

Yes, VietJet Air does offer pet travel facilities from CGK.

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