Turkish Airlines NBO Terminal – Jomo Kenyatta Airport

Turkish Airlines NBO Terminal – Jomo Kenyatta Airport

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Wondering how you can book a Turkish Airlines flight at the airport? Don’t worry! This page will help you clear all your doubts without putting in any additional effort and seeking external help from others. Turkish Airlines Jomo Kenyatta Airport Terminal will be the perfect place for all your issues related to the journey with the airline. The airline offers exceptional services and facilities to all travelers, whether traveling on a domestic or an international flight.

You can expect a number of services and inquiry desks, including ticket counters, check-in desks, and multiple kiosks for several ticketing services. Prior planning to travel anywhere in the world may save you from a lot of hassles and give you the most amazing travel experience.

Important Information of Turkish Airlines at Jomo Kenyatta Airport

Whether you are traveling frequently or for the first time, you will get the most amazing flying experience you have ever had. But firstly, you have to take some necessary steps for a hassle-free trip to your dream destination. Don’t forget to carry all the required documents and certificates, pack your bag lightly, and try to arrive at the airport as early as possible to avoid the last-minute rush at the check-in counters. Below are some additional details about the Turkish Airlines at Jomo Kenyatta Airport that you must carry before leaving for the airport:

Airport NameJomo Kenyatta International Airport
Airport AddressEmbakasi, Nairobi, Kenya
Arrivals & Departures TerminalTerminal 1
Airport CodeNBO
CountryKenya
CityNairobi
Contact Number+25420822111
Working Hours24 hours
Official Websitewww.turkishairlines.com
YouTubewww.youtube.com/@TurkishAirlines
Facebookwww.facebook.com/TurkishAirlines
Twittertwitter.com/TurkishAirlines
Instagramwww.instagram.com/turkishairlines

Turkish Airlines Departures & Arrivals at the NBO

There is no need to get confused after arriving at the airport. However, you may encounter some problems finding the exact terminal from where your flight will depart. In such a case, you may seek help from the ground staff available to help you in any possible way. Once you arrive at Turkish Airlines Jomo Kenyatta Airport Terminal 1, you can access all the service desks related to your departure and arrival flight, such as booking and reservation, check-in, upgrade, currency exchange, inquiry desks, etc. 

If you are traveling on an arrival flight with Turkish Airlines at Jomo Kenyatta Airport Terminal, move to the baggage claim area and collect all your bags. You may also find an easy exit and transportation facilities near the arrival gates, from where you can opt for any cabs, taxis, rental cars, shuttle buses, etc.

Jomo Kenyatta Airport Map Location

Services & Amenities Offered by Turkish Airlines at NBO Airport Terminal

Once you arrive at the airport, you can get all the desired services and their counters throughout the terminal. Whether you are traveling in an Economy or any other higher class, you will get all the expected services in a single place. At Turkish Airlines Jomo Kenyatta Airport Terminal, passengers can get departure services such as check-in counters, etc., and arrival facilities, including a baggage claim area.

  • Post Office
  • Meeting points
  • Dressing Rooms
  • Baggage Trolleys
  • Shops and Duty Free
  • Check-in Facilities
  • Hotel Information
  • Meet-and-greet Service
  • Bank and Currency Exchange
  • Medical Services
  • Ticket Reservations
  • Ticket Cancellations
  • Class Upgradations
  • Baggage Allowance
  • Restaurants and cafés
  • Lost & Found Services
  • Conference & Exhibition Services
  • Delayed and Damaged Baggage Services
  • Booking & Cancellation!

Want to book a flight with Turkish Airlines or cancel an already-booked flight? No need to worry! Turkish Airlines offers dedicated ticketing counters at the terminal, where passengers can directly visit and book a flight. Alternatively, travelers can find plenty of kiosks at the airport. If you are having some difficult situation and you are unable to attend the flight, cancel it by providing an appropriate and valid reason. 

Inform the airline about the same and the counter staff will try to help you in any possible ways. However, it’s not guaranteed that the refund amount will definitely be received. Still, you can request the airline to provide all the validations to prove the exact issue of canceling the flight. 

  • Check-in & Boarding Facility!

Once your flight check-in process is complete, you can easily get your boarding pass. All you have to do is visit any of the available check-in counters. At the Turkish Airlines Terminal at the Jomo Kenyatta Airport, ask the agent to complete the check-in process by providing all the necessary details, and you’re done. The executive will then give you the boarding pass, which will be the most important thing you need to board the flight. 

  • Luggage Lost & Found!

Missing luggage is no longer a serious concern. The airline offers a dedicated lost and found facility where passengers can immediately visit any of the missing luggage counters and inform the staff to file a complaint about the issue. Once the complaint is submitted, the staff will try to help you find your belongings as quickly as possible. In addition, they will update you once your baggage is found. 

  • Arrival Service Counters!

Every passenger wants smooth and hassle-free arrivals sitting inside the plane. Turkish Airlines offers a seamless arrival experience to all travelers traveling with them. Once you’ve landed smoothly at the arrival terminal, head to the baggage claim facility to collect all your items. Have some spare time available? Explore the terminal and use it efficiently. 

  • Additional Assistance Facility!

If you are traveling with a passenger who has serious medical issues, you can arrange special assistance for them so that they can experience a hassle-free journey with Turkish Airlines. But you have to place a request in advance so that the airline will arrange everything on time. You may request a wheelchair, medications, and priority boarding for the passenger under special assistance. In addition, you may also ask if the airline can provide a dedicated personal assistance executive until your flight departs. 

Parking Options

Parking their vehicles at the airport is one of the major concerns for travelers. However, this is not an issue with Jomo Kenyatta Airport. Whether you booked a short-haul or a long-haul flight, you can get a number of options to book a parking facility, depending on your needs. You can either book short-term parking if you are traveling for the same day or a long-term parking facility if a longer trip is booked. The airport offers complete safety and 24/7 security to all passengers for a stress-free journey. In addition, the charges may be applicable based on hours booked for parking.

Transportation Facility

Wondering about the transfer facility within the terminal or want to book a vehicle that can drop you to your destination place after the arrival at Turkish Airlines Jomo Kenyatta Airport Terminal? If yes, then you can choose any of the ground transportation options available that make your journey more comfortable and hassle-free. It includes public transport, shuttle buses, cabs and taxis, rideshare options, rental cars, and other options. Some of these facilities help passengers to transfer between the terminals, and others provide a quick ride between the airport and their stay destination. 

In the End!

At Turkish Airlines Jomo Kenyatta Airport Terminal, passengers can visit any of the cafes and restaurants to rest before the scheduled flight departure. If they have enough time, they can order some good food or take a sip of any refreshment drink at the airport. The airport also offers some peaceful places to sit and do your work without any disturbance.

Do Turkish Airlines use Terminal 1 or 2 at the Jomo Kenyatta Airport?

Turkish Airlines manages all its operations from Terminal 1 at the Jomo Kenyatta Airport.

Where do Turkish Airlines fly out of NBO?

All the Turkish Airlines flights take off from Terminal 1  at Jomo Kenyatta Airport.

What terminal at the Jomo Kenyatta Airport is used for Turkish Airlines departures and Check-in?

Terminal 1 is the only terminal used by Turkish Airlines that has all the departure gates and check-in counters available.

Does Turkish Airlines allow pets to travel from the Jomo Kenyatta Airport?

Yes, Turkish Airlines allows pets to travel from NBO.

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