Southwest Airlines MBJ Terminal – Sangster Airport

Planning a trip from Montego Bay with Southwest Airlines? It seems like you are going to have a good start on your journey from Sangster Airport. To treat yourself to a comfortable and enjoyable air travel, you must check out the terminal’s details and learn what services are offered from the moment you step in at the airport till you land safely. Therefore, to ease your work here is what we have prepped for you. Read the handbook and you will get all the insider information about Southwest Airlines MBJ Terminal.

Important Information of Southwest Airlines at Sangster Airport

Talk to the official team of Southwest Airlines to make yourself aware of all the ongoing deals and discounts. To navigate the terminal, you should know how and which counter you can visit to ease your work before taking off. Therefore, we have mentioned different platforms and contact details that will help you make connections with the officials. Read Below!

Airport NameSangster Airport
Airport AddressMontego Bay, Jamaica
Arrivals & Departures TerminalTerminal 1
Airport CodeMBJ
CityMontego Bay
Contact Number+1 876-601-1100
Working Hours24 hours

Arrivals And Departures at MBJ Terminal 

After arrival, passengers should head toward the baggage claim area if they need to collect baggage, check the baggage carousel number on the airport’s screen, or ask for further assistance. If they have another connecting flight, they should check the gate number and head to another terminal (if the terminal has changed). Passengers who are going to exit the terminal can ask airport staff for convenient ground transportation services. 

Departing passengers can check in online and print or download their boarding pass for a speedy process. Make sure you have all the compulsory travel documents, which involve visas, ID cards, health certificates, and, of course, your passport. For a successful security screening, be prepared to remove electronics and liquids from your luggage. 

Sangster Airport Map Location

Services & Amenities Offered by Southwest Airlines at MBJ Airport Terminal

There is a lot more you might not know about the Southwest Airlines MBJ Terminal. So, are you ready to unlock various services and amenities that airlines offer to their passengers? From choosing the quickest way to check in to getting affordable ground transportation services, you will get a chance to design your own journey.

  • Ticket Booking and Cancellation
  • Baggage Allowance
  • Airport / Online / Self-service Kiosk Check-in
  • Airport Transfers
  • Unaccompanied Minor Service
  • Duty-Free Allowance
  • In-Flight Meals / Entertainment
  • Missing / Delayed / Lost Luggage
  • Airport Lounges
  • Flight Information / Flight Status
  • Delayed / Canceled Flights
  • Airport Facilities
  • Animal Relief Area
  • Boarding Class Enquiries
  • Valet Parking
  • Airport / Inflight Wi-Fi
  • Skycap
  • Rapid Rewards®

Manage Your Bookings

To manage your reservations, you must head to the ticketing counter and get information on seat availability and how you can design your seat according to your preferences. Once you have discussed it with the official team, you can decide whether you need discounted air tickets or want to add extra perks to your bookings. Also, you can manage your reservation online if you are already running out of time. All you need to do is enter the details you are asked for on the official site. 

Get your seat Upgraded

To enhance your travel experience, Southwest Airlines offers upgrades to higher classes, like business or first class, for a fee. A premium class seat comes with premium offers such as priority check-in, extra baggage allowance, and a variety of meal options. Interesting, isn’t it? You must know that when you switch from economy to business class, you will have to pay the difference charge. You can also pay the difference charge using miles. 

Cancelation & Refund

Passengers with no knowledge about cancellation may find the process frustrating, but relax Southwest Airlines values your money. Once you cancel your ticket, you can rebook or request a refund, but before that, kindly check the airline’s canceling policies and fees. Keep your ticket and travel documents ready while proceeding with cancellation. In many cases, airlines may cancel flights due to weather, mechanical issues, or other reasons, so keep tracking your flight status to stay updated.

Baggage Limitation 

What baggage and how much baggage one should pack is one important aspect of every airline since baggage limitations vary by airline and fare type. Passengers exceeding the baggage limit must pay excess baggage fees. Therefore, we suggest you pack smartly and avoid last-minute packing to avoid excess baggage fees. Be aware of prohibited items and pack accordingly to avoid issues during screening.

Smoothen Your Screening Process

Security screening can be time-consuming, but not unless you arrive early and follow Southwest Airlines Sangster Airport Terminal 1 guidelines. For the safety and security of all travelers, a security checkpoint is a mandatory step, no matter what ticket class you have. To pass it without any interruption, you must keep laptops and liquids in a separate bin and remove jewelry and other metal items before screening. 

Avail Special Assistance

Passengers with disabilities or special needs should not worry while traveling with Southwest Airlines. Request assistance at least 48 hours to navigate the Southwest Airlines MBJ Terminal. Want to know about services included in special assistance? It includes wheelchair assistance, medical equipment storage, and travel companion assistance. Also, the airline staff guides travelers during different stages of pregnancy and provides priority boarding. So, feel free to contact the customer service to request special assistance.


Passengers flying with Southwest Airlines from the Sangster Airport should not give their plan a second thought since they have discovered almost everything about the airline and terminal. All they need to do is follow certain guidelines and regulations and prepare for the trip. In case of any issue, please do not hesitate to seek assistance from the information desk and resolve it in no time. 

People Often Ask!

What terminal is Southwest Airlines at MBJ?

Southwest Airlines uses Terminal 1 at MBJ Sangster Airport.

Where are Southwest Airlines MBJ Terminal departures?

The airline departs from Terminal 1 at Sangster Airport. Try reaching the airport 3 hours before your departure.

What are the amenities offered to passengers at MBJ?

Airlines offer amenities such as managing reservations, seat upgrades, various meal options, check-in methods, free baggage, and many more.

How early should I arrive at the terminal for my international flight?

International passengers must reach the Terminal 1 hours prior to their scheduled departure time.

What are the perks of special assistance offered to people with disabilities u0026 special needs?

Specially abled passengers will receive wheelchair assistance, priority boarding, accessible seating, and medical equipment storage.

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